To ensure the proper functioning of our services, meet our legal obligations, and provide you with quality assistance, we collect various categories of information about you. These include, but are not limited to:

Identity and contact data

When creating your user account or during your exchanges with our teams, we collect fundamental information such as your full name, your date of birth (to verify your eligibility and compliance with the strict age requirement of 18 years and older), your email address, your phone number, and your residential address. Official identity documents may also be required as part of our mandatory verification procedures.

Usage and technical data

Each time you access our infrastructure, our servers automatically record technical data. These include your IP address, your device characteristics, your web browser type and version, the pages you view, the timestamp of your connections, and diagnostic data. This information is crucial for ensuring system stability and preventing fraudulent activities.

Transactional and activity data

As part of your use of the platform, we maintain a detailed history of your actions, your interactions with the system, and, where applicable, your deposit, withdrawal, or other financial flow histories if the nature of our services requires it. We never store the full numbers of your bank cards; these are processed exclusively by certified and highly secure payment providers.

Communications with support

Any interaction with our support service, whether by email, contact form, or live chat, is recorded. This includes the content of your messages, associated metadata, and any attachments, to ensure qualitative follow-up of your requests and to train our teams.

We only process your personal data when we have a valid legal basis. Our processing is primarily based on the following grounds:

Contract performance: To create and manage your account, provide the requested services, and ensure customer support.

Legal obligation: To comply with current laws, particularly regarding fraud prevention, verification of legal age (minimum 18 years), and record-keeping.

Legitimate interests: To secure our IT systems, analyze the use of our services to improve them, and prevent abuse.

Consent: When you explicitly authorize us to send you promotional communications or to use non-essential cookies. You can withdraw this consent at any time.

We apply the principle of minimization of retention. Your data is kept only for the period strictly necessary to achieve the purposes for which it was collected. Generally, information related to your active account is retained as long as you use our services. After account closure, certain specific data, particularly transaction and identity histories, may be retained for an additional period defined by legal limitation periods or compliance obligations (which can be up to several years), before being securely deleted or made completely anonymous.

We never sell or rent your personal information. However, to operate efficiently, we may need to share strictly necessary data with:

Technical service providers (cloud hosting, database management).

Payment processors and financial institutions acting under strict mandate.

Providers of identity verification and fraud prevention solutions.

Governmental or judicial authorities, if required by law or in the context of a valid legal investigation.

All our subcontractors are bound by rigorous confidentiality agreements and may only use your data according to our formal instructions.

If our operations or those of our partners require the transfer of your data outside the European Economic Area (EEA), we ensure that these transfers benefit from a level of protection equivalent to that required in Europe. We implement appropriate safeguards, such as Standard Contractual Clauses approved by the European Commission, or we ensure that the recipient country is subject to an adequacy decision.

We make reasonable and proportionate efforts to protect your information from unauthorized access, alteration, disclosure, or destruction. This includes data encryption in transit (SSL/TLS protocols), robust firewalls, strict access controls for our employees, and regular security audits. However, as no transmission system over the Internet or electronic storage method is completely infallible, we cannot guarantee absolute security.

In accordance with applicable law, you have important prerogatives regarding your personal data:

Right of access: You can request a copy of the data we hold about you.

Right to rectification: You have the right to correct inaccurate or incomplete information.

Right to erasure: Under certain conditions, you can request the deletion of your data.

Right to object and restrict: You can object to certain processing or request its temporary restriction.

Right to portability: You have the right to receive your data in a structured, machine-readable format.

To exercise any of these rights, or for any questions regarding this policy, our dedicated compliance team is at your disposal. You can send your formal requests to the following email address: [email protected]. We commit to processing your request within the legal deadlines.

We may modify this privacy policy to reflect changes in our operational practices or to adapt to new legal requirements. Any substantial modification will be communicated to active users by email or by a prominent notification upon login.